Frequently Asked Questions

What if I forgot my USPS Password?

If you do not know your self-service password, click here.

What are the Question Marks on all the pages used for?

The small question marks in front of the field names on all the pages provide context-sensitive help. When you hover over the question mark, it will give you specific help on that part of the page.

Who can use eReassign?

eReassign is for career bargaining unit employees in the clerk, maintenance, motor vehicle, city carrier and mail handler crafts to request a voluntary reassignment.

Can I use the Back button on my browser?

No. The eReassign application does not function properly if you use the Back and Forward browser buttons to navigate the site.

Is eReassign mandatory to use?

eReassign is a mandatory tool for field HR. Employees have the option of submitting a reassignment request through eReassign or continue to submit a written request to Human Resources. eReassign allows HR to print a blank Submission form to send to employees to submit requests. HR must then manually input this data into eReassign by submitting the request on behalf of the employee.

Will eReassign be accessible for employees who do not have computers at work?

eReassign is accessible from the internet. Employees do not need access to the blue page, nor is eReassign accessible from any Kiosks.

How many reassignment requests can an employee have?

There is no limit to the number of requests that an employee may submit. The only limitation is that each request can only be for one specific post bid cluster and up to five crafts per request. If an employee desires more than one post bid cluster, they must submit multiple requests.

Are driving records required for reassignment?

Driving records are required when submitting a request for any Carrier or Motor Vehicle Craft. The driving disqualifications table can be viewed through the provided link on the submit request page and/or the request review page.

How can you tell if an employee is in excess prior to submitting a request? Does this indication guarantee priority status on a reassignment request?

For employees in excess, a warning message below the District drop-down page displays on the Submit Request page. Directions are provided in the warning message indicating how employees in excess can receive priority status for a reassignment request. For HR users submitting requests on behalf of an employee in excess, the warning message is displayed upon lookup and selection of the employee on the Submit Request page.

Will an employee have to wait for one request to be resolved before another one is processed?

No, an employee may submit multiple requests at any time.

Is online help available?

Yes, online help is available. Hover over the ? beside the field to view specific help text or click the Help link in the header and footer of each page to receive general help about the eReassign application.

Can you perform a search by city rather than by district?

Yes. Employees may click the Search by City button in the Search for Bid Clusters section of their Welcome Page to access the Search by City screen. Employees may enter any combination of city, state, and ZIP Code to search for bid clusters. The Search by State Map function also exists.

Can you perform a search for priority reassignment requests?

Yes. Admin users may click on the Search for Priority Request button on their Welcome page to access the Priority Request screen. Admin users may enter any combination of the search criteria available to search for priority requests that are within the priority window period. Priority Requests that are outside the priority window period are available through the Search for Request button or Request by District button. Search results are based on user profile.

How long does priority status last for reassignment requests?

Priority status for reassignment requests last up until the End Priority Transfer Date (i.e. Last day of Voluntary Transferring). This date is specified on the modified acknowledgement letter displayed upon submission of a request that has received priority consideration. During this time, HR will process requests based on Craft Seniority Date and in the case of a tie, by Postal Service Computation Date. Once a request has passed the End Priority Transfer Date, all requests will be processed as a normal active request based on the date of submission.

Do priority requests that are no longer within the time of voluntary excessing still return in the Search for Priority Request search?

No. The Search for Priority Request search only returns requests that are within the time period of excessing. Once the last day of voluntary excessing has passed for the request, the request will no longer return under the Search for Priority Request. Instead, users will find the request using the Search Request or Request by District search. Search results are based on user profile.

Do you still have to acknowledge receipt of requests?

Only for requests that were submitted manually by employees that HR had to input into eReassign. Once the request has been submitted in eReassign, HR should print the confirmation letter to inform the employee that it has been successfully received and entered in eReassign. For requests that employees submit themselves, they will receive a confirmation when the request is officially submitted to HR. They are able to print this confirmation which instructs them that their request will be On Hold until a vacancy arises and they are being considered by HR. Because they receive this confirmation, it is not required for HR to send an acknowledgement letter to the employee upon receipt. However, HR should notify the employee when he or she is being considered for a position using the Consideration Letter that can be generated in eReassign.

Do you still have to acknowledge receipt of requests with priority status?

Only for requests that were submitted manually by employees that HR had to input into eReassign. Once the request has been submitted in eReassign, HR should print the modified acknowledgement letter to inform the employee that the request has been successfully received and been given priority consideration. For requests that employees submit themselves, they will receive a modified acknowledgement letter upon submission. They are able to print this modified letter, indicating the priority consideration. Because they receive this modified acknowledgement acknowledging priority consideration, it is not required for HR to send an acknowledgement letter to the employee upon receipt. However, HR should notify the employee when he or she is being considered for a position using the modified Consideration Letter that can be generated in eReassign.

Will the active requests be in date order?

Yes, active requests are reflected in the order they are received. Requests in eReassign are processed on a first come-first served basis. The system records the time the request is submitted by the hour, minute and hundredths of a second.

Will the priority reassignment requests be in date order?

No. Priority requests are reflected in order by Craft Seniority Date ascending. In cases of the same Craft Seniority Date, requests are ordered by Postal Service Computation Time date ascending which represents the Total Postal Service Time at USPS.

When will a priority reassignment request move to active request section?

Priority requests no longer display under the Priority Request heading once the End Priority Transfer Date has passed. Once the End Priority Transfer Date has passed and if the request has at least one choice on hold or in review, the request moves under the active request section in order in which they were received.

What is the difference between a priority request and an active request?

A priority request is a request submitted by an employee in excess for an APWU craft or NPMHU craft. APWU crafts include Material Support, Clerk, Motor Vehicle Operations, or Maintenance Craft. A priority request must be submitted between the Start Priority Transfer Date and End Priority Transfer Date and only maintains priority status during this period. Once the End Priority Transfer Date has passed, the request drops down to the normal (i.e. active requests) processing pool.

Will an active reassignment request expire?

All requests are set to expire exactly one year from the Request Received Date or on this date each subsequent year that a request is extended. However, a request choice with a status of In Review will be automatically extended for an additional year. This automatic extension happens only once for each choice. All other choices will expire normally, unless they are manually extended. Employees or HR on behalf of an employee, are able to extend requests or choices within a request for an additional year, beginning 90 days before it is set to expire. Requests that have been manually extended will not subsequently be automatically extended. To manually extend a request, click the Extend Request button on the bottom of the Request Tab. If a request or choice within a request is not extended it is set to Closed as Expired one year from the Request Received Date or on this date each subsequent year that a request is extended. The Request Received Date is the date that is indicated by HR or System Administrative users in the case where a request is submitted on behalf of an employee. This date differs from the Request Submission Date, which represents the date the request was physically entered into the eReassign system. The Request Received Date and Request Submission Date will be the same for employees who submit requests themselves through the eReassign system.

Will a priority request lose priority status?

Yes. Priority requests no longer have priority status once the End Priority Transfer has passed. Once this occurs, the request no longer displays under the Priority Request heading and instead displays under Active Requests.

Are there positions available outside Reassignment Opportunities?

Yes, an employee may apply for a reassignment whether there are vacancies advertised or not.

Can an employee respond to Reassignment Opportunities and still have priority consideration?

Yes, if an employee is in excess and the Reassignment Request includes a craft that is eligible for priority status, then the employee will receive a modified acknowledgement letter indicating priority consideration for the request submitted through the Reassignment Opportunities section.

How do I know if I have a reassignment request?

HR Users are notified weekly with a summary of all newly submitted reassignment requests. They can also change eReassign to notify them each time a reassignment request is submitted to their district. Requests requiring attention remain on the Welcome page until they are closed or withdrawn.

Will changes in an employee's current address or position, etc be reflected in active requests?

Not in this release of eReassign. Only changes made by the employee in eReassign will be reflected. Changes made to their official current address, bid cluster, position, etc will only be reflected in newly submitted requests.

Does the Craft Seniority Date and Postal Service Computation Date display the most recent data for priority requests within the priority window period?

Yes. All information that displays for a priority request within the priority window period is the most recent data.

How much time does an employee have to send in requested information regarding his/her active requests?

The notification letters to the employees indicate the time period for submitting required responses or information.

What is the role of Selecting Officials for active requests?

60. SO Users gather information on employees requesting transfers with consideration given in submission date order. Gathering employee data involves using the Actions tab within eReassign. These actions generate email requests to losing HR bid clusters or losing supervisors, and automatically populate the checklist with request dates. SO Users can also use templates within eReassign for letters to request information from or provide information to employees. Supervisors or HR Users at losing HR bid clusters must provide requested employee information to requesting Selecting Officials (SO) in a timely manner. SO Users obtain supervisor evaluations from employees' supervisors, using the online supervisor evaluation function in eReassign.

What is the role of Selecting Officials for priority requests?

SO Users are responsible for processing employees' requests with priority consideration prior to active requests. Priority requests within the priority window period should be processed by Craft Seniority Date for each choice. In the case of a tie, the Postal Service Computation Date should be used to determine which choice to process first. SO users are required to complete the Decision Analysis tool and can use templates within eReassign for letters to request information from or provide information to employees. Completion of the Decision Analsysis Tool is required prior to closing a priority request as 'Accepted for this position'.

What is the role of Human Resources Users?

Human Resources users are assigned the same tasks as Selecting Officials, except they process requests at the district level. HR are responsible for processing requests to bid clusters within a district, that do not have an active Selecting Official present. HR however, do not have the ability to complete the Decision Tool, and must nominate a supervisor or postmaster as a Selecting Official to make a Decision. This one time "Selecting Official" is assigned through the eReassign system as well, and logs on through the employee portal.

What is the role of the HR Management User for active and priority requests?

HR Management Users can review requests and generate reports, but cannot process reassignment requests, assign requests to selecting officials, or process postings. This profile is well suited for Managers, Personnel Services, District HR managers, or others who wish to monitor reassignments or use of eReassign.

Who processes career bargaining unit employees' active requests?

Active Requests are processed by either District HR or Selecting Officials. Selecting Officials process all requests to their individual bid clusters. District HR Users process transfer requests for all bid clusters within their Performance Clusters that are not processed by a Selecting Official. HR and SO Users are listed in eReassign as "HR Contacts" and "SO Contacts", for other HR bid clusters to contact for information on employees. HR and SO Users process requests submitted online by career bargaining unit employees. An employee may still request voluntary transfers in writing or if an employee does not have access to eReassign, HR and SO Users can print and provide the standard Submission Form to the employee through a link at the bottom of the Welcome Page. This Submission Form ensures that all required information is gathered from the employee. HR and SO Users must enter these requests into eReassign on behalf of an employee.

Who processes career bargaining unit employees' priority requests?

District HR Users and Selecting Officials process transfer priority requests for all bid clusters within their Performance Clusters by using eReassign. Priority requests do not involve Losing HR or Supervisor users. The decision analysis tool is not required for priority requests. Gaining HR's and SO's use a simplified version of the decision analysis tool within eReassign to assess the nepotism between them and the employee. Employee requests are processed and considered in order by craft seniority date and postal service computation time.

What types of automatic actions take place within eReassign?

72. Automatic notifications are provided to HR Users of reassignment requests for employees in their districts for which they need to provide information or for those requesting a transfer to their Performance Clusters. The submission notification is batched so weekly messages are received indicating the total number of requests received for the week. Three automatic email reminders are sent within the system to HR Users when information is not provided or actions within eReassign have not been accomplished. When eReassign generates dates automatically on the checklist because HR Users requested information within eReassign, the HR Users who provide the information must enter dates information is received and sent to complete the checklist. Otherwise, automatic reminders will continue to be sent. Online history of an employee's transfer request is automatically maintained in eReassign, as a result of actions taken within the system. If the Selecting Official completes the questions within the Decision Analysis Tool, these are maintained in history. The checklist and history of an employee's request can be printed. Once the Selecting Official has approved a transfer request and the release date has been coordinated with the employee's current HR bid cluster outside of eReassign, the HR User officially requests that the employee be released in HCES via an email that is sent from within eReassign to request the employee's release and also requests the employee's personnel records. Requests that have a status of IN REVIEW will be extended automatically for an additional year when they reach one year from the Request Received Date. It will only do this for requests that have not been previously extended. Finally, the HR User notifies the employee using letters within eReassign and enters comments about the accepted position, location, and effective date. An email is automatically sent to the gaining HR User if an "On Hold" or "In Review" request has a change in eligibility. If any of the following employee criteria change from week to week, a detailed email is automatically sent:

Bid Cluster/Organization ID
Seniority Date
The employee changes from Active to Separated
Months at Bid Cluster

Please note: the employee information is loaded weekly on Saturdays from HCES

How do Selecting Officials (when assigned by HR only) view active transfer requests made for their bid clusters?

When an HR User is processing a request (and not a Selecting Official), and has gathered all appropriate employee information for review (attendance, safety and work history, and supervisor evaluation), they assign the employee's request to a one-time Selecting Official within eReassign. The Selecting Official then accesses eReassign using the Internet (not the blue page) at: and enters their 8-digit employee identification number and USPS Password. Once the request is assigned, the Selecting Official will see it on their Welcome Page. They may also view past employee requests they have acted upon by performing a Request Search.

How does a Selecting Official or Gaining HR complete the Decision Analysis Tool for a priority request submitted by an employee in excess requesting reassignment?

For priority requests within the priority window period, a new Decision tab is available when clicking on the Employee Name hyperlink on the priority request table. From here, Selecting Officials and Gaining HR users are required to fill in the bid cluster head name and fill out the Decision Analysis question. Upon submission of the Decision Analysis tool, this tab will disappear and the answer cannot be modified.

Can locally prepared Supervisor Evaluations or Decision Analysis Tools be used?

Losing and gaining HR bid clusters are to use the selecting official's Decision Analysis Tool provided in eReassign. eReassign provides a consistent and standardized approach to voluntary reassignment processing for the nation, and replaces locally devised forms or procedures. The Decision Analysis Tool in eReassign was devised by consulting with Headquarters Labor Relations, and it is the form to be used for processing transfers. Phase Maintenance 4 added updated functionality to the Supervisor Evaluation. Previously, locally prepared forms were unable to be submitted. Currently, if a supervisor does not have access to eReassign, the supervisor can send a completed Manual Supervisor Evaluation form to the gaining HR. The Gaining HR can click the "Enter Manual Supervisor Evaluation" button in the Actions Tab after a supervisor has been assigned. The "Enter Manual Supervisor Evaluation" page contains the same fields as the supervisor evaluation form he/she would complete him/herself. The Gaining HR will enter the same information into eReassign that appears on the locally prepared Supervisor Evaluation.

Can reports be generated in eReassign?

New eReassign reports are available online in Application System Reporting (ASR). The new ASR reports have replaced the reports that were previously available in the eReassign application. The ASR is accessed through the Postal Corporate Reporting Portal (CRPL). HR/SO along with HR Management Users can directly access the ASR and new eReassign reports using a web browser or through the eReassign application using the Reports button. The new reports use the Micro Strategy platform which allows authorized users to quickly generate filtered, specific and detailed information about requests, opportunities and applicants within their scope of responsibility by answering a few prompts. These reports can be printed or exported and saved to a user specified location in multiple formats including PDF for emailing as well as Excel for additional sorting and filtering.

An employee saved a draft request and came back to complete it, but it was not displayed on the Welcome Screen.

Draft requests that have not been submitted within 30 days will be deleted from the system. Employees are notified of this when they save a request as a draft.

When I select a bid cluster, no crafts are listed.

This bid cluster does not have any career bargaining unit positions or no active or occupied bargaining unit jobs available.

What do I do if a job title at a bid cluster does not show up in the drop-down box as a position choice?

When a job is not reflected in eReassign in the drop-down box for a bid cluster, first check to see if there is an occupied or vacant career bargaining unit job slot in HCES (other than Rural Carrier). This can occur if there is a career job slot for a job that has been replaced by another job title (such as Sales and Service Associate for Distribution and Window Clerk). If there is no occupied or vacant career job slot in HCES for that job, you must create one in HCES. After eReassign receives the weekly extract from HCES (every Saturday night), it should populate the drop-down box.

What is the difference between an HR user and a Selecting Official user processing a request?

Either a Selecting Official or a Human Resources user may process a request. Selecting Officials process requests to the bid clusters they requested in eAccess. HR is responsible for all requests to the district that are to bid clusters without a Selecting Official registered in eReassign. The procedure each user follows is identical; however every request must have the decision analysis tool completed by a Selecting Official. While SO users can simply complete this section themselves, HR users must assign a one-time Selecting Official user to complete the decision analysis tool. This one time "Selecting Official" logs in through the employee portal with their EID and Password, and is only responsible for completing the Decision Analysis Tool.